{"xsrfToken":"c5a71e341b6ed7e956bb8496ec7e6a2242ed80a3_lout","branding":{"id":"2","key":"osd","name":"Obzervr Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000e14","headerLinkHoverBGColor":"#000e14","headerBadgeColor":"#000e14"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5e425ee8-0a3f-48e0-87c2-c717ab2c3306/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmRiMDQ0Mi1kNmJmLTQwN2ItODkyYi1kZjE5YjQ1MTY0ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlNDI1ZWU4LTBhM2YtNDhlMC04N2MyLWM3MTdhYjJjMzMwNiI6WyJyZWFkIl19LCJleHAiOjE3NDY4MDI3MzEsIm5iZiI6MTc0NjgwMjEzMX0.ynLoJotIIKXsOGEzAtn0LFUE10h5kKChTqBBqMDH450&client=b6db0442-d6bf-407b-892b-df19b45164d9&mode=fit","logoId":"5e425ee8-0a3f-48e0-87c2-c717ab2c3306","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Obzervr Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Obzervr Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0b2436","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmRiMDQ0Mi1kNmJmLTQwN2ItODkyYi1kZjE5YjQ1MTY0ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDY4MDI3MzEsIm5iZiI6MTc0NjgwMjEzMX0.N7-YjiwJtuZg0PblUp6XapKJfBor1r7HHqs6yZOv0Hk&client=b6db0442-d6bf-407b-892b-df19b45164d9&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"osd","projectId":10009,"serviceDeskId":2,"name":"Obzervr Support Portal","description":"<p>Welcome! You can raise a request or issue with our Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"31","name":"Analytics","descriptionHtml":"","callToAction":"Analytics","introHtml":"<p>Got a question for the analytics team? Submit it here.</p>","icon":10549,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"39","name":"Enable a Feature","descriptionHtml":"","callToAction":"Enable a Feature","introHtml":"<p>Let us know if you would like an existing Obzervr feature enabled</p>","icon":10563,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[6],"key":""},{"id":"26","name":"Enhancement","descriptionHtml":"","callToAction":"Enhancement","introHtml":"<p>Let us know your idea for a new feature or enhancement.</p>","icon":10535,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[6],"key":""},{"id":"32","name":"Help or general request","descriptionHtml":"","callToAction":"Help or general request","introHtml":"<p>Need help, have a general question or request?</p>","icon":10541,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[6],"key":""},{"id":"22","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"21","name":"Incident (Email)","descriptionHtml":"","callToAction":"Incident (Email)","introHtml":"<p>Email us to let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10527,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"36","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Lodge a problem to investigate</p>","icon":10520,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"37","name":"Service Task","descriptionHtml":"","callToAction":"Service Task","introHtml":"<p>Service Task</p>","icon":10511,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"}],"orderMapping":{"11":[32],"6":[22,26,31,32,39,38],"9":[22],"10":[22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9cf4bf82-cd21-387f-9b6a-1315395d0b9c","appLinkName":"","appLinkUrl":"","spaceKey":"OSD","spaceName":"OBZ - Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OSD","serviceDeskId":2,"kbLinkDomainURLs":["https://portal.support.obzervr.com","https://obzervr.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmRiMDQ0Mi1kNmJmLTQwN2ItODkyYi1kZjE5YjQ1MTY0ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MDMzMzEsIm5iZiI6MTc0NjgwMjEzMX0.9ioq8LBYJFMl9LwNTgTOmnHNnsz9pP527FtSUhWeDkM","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"b6db0442-d6bf-407b-892b-df19b45164d9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":39,"projectId":10009,"form":{"name":"Enable a Feature","descriptionHtml":"","callToAction":"Enable a Feature","intro":"<p>Let us know if you would like an existing Obzervr feature enabled</p>","instructions":"","icon":10563,"iconUrl":"https://portal.support.obzervr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the feature you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/39","calendarParams":{"firstDay":0,"date":"2025-05-10T00:48:51+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9cf4bf82-cd21-387f-9b6a-1315395d0b9c","appLinkName":"","appLinkUrl":"","spaceKey":"OSD","spaceName":"OBZ - Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OSD","serviceDeskId":2,"kbLinkDomainURLs":["https://portal.support.obzervr.com","https://obzervr.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmRiMDQ0Mi1kNmJmLTQwN2ItODkyYi1kZjE5YjQ1MTY0ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MDMzMzEsIm5iZiI6MTc0NjgwMjEzMX0.9ioq8LBYJFMl9LwNTgTOmnHNnsz9pP527FtSUhWeDkM","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"b6db0442-d6bf-407b-892b-df19b45164d9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=obzervr","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c5a71e341b6ed7e956bb8496ec7e6a2242ed80a3_lout","baseUrl":"https://portal.support.obzervr.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://obzervr.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b6db0442-d6bf-407b-892b-df19b45164d9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4845687ae09f476e8e91b9f5b404f154","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}